It is a question that has been running through the minds of most Kenyans who use mobile money services: What happens to the money held in an account of a loved who has passed on?
Safaricom, finally, have an answer. According to ‘Safaricom Blogger’, the funds held in M-Pesa accounts can be passed on to a customer’s next of kin once claims from the beneficiary are validated.
“We require that the next of kin should visit any Safaricom Shop and provide certain documents for inspection and approval before any funds can be released,” a post on the company’s website says.
The documents to be provided by the next of kin depend on the circumstance of the customer’s death.
Where an M-Pesa subscriber dies and has written a will, the next of kin will be required to present to Safaricom copies of the death certificate, ID of next of kin and grant of probate.
Where an M-Pesa subscriber dies without a will, the next of kin will be required to present letters of administration.